Our aim at Arshed & Co Solicitors is to offer all our clients an efficient, effective service at all times as we are committed to providing a high-quality legal service. We hope that you will be pleased with the work we do for you and the result that we achieve. However, should there be any aspect of our service with which you are unhappy, please initially raise your concern with Usman Arshed on telephone number 0161 225 0777 or by post at Arshed & Co Solicitors, 137 Wilbraham Road, Manchester, M14 7DS. We have a procedure in place which details how we handle complaints which is available on request.

If you perceive a problem with our service, please communicate the details to us in whichever way suits you best. You can contact the solicitor or caseworker handling your case on 0161 225 0777. This is when we will send you – either by email or post within 3 working days – a copy of this complaints procedure. Your solicitor/caseworker may call you to discuss your complaint, and try to resolve it with you. We will record your complaint in a central register, and we aim to resolve it within 14 days.

If your complaint remains unresolved, your solicitor/caseworker will write to you to acknowledge your complaint, which will be notified to Usman Arshed, who is the Principal Solicitor, to enable him to monitor progress and ensure a full response within a further 21 days. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

We hope that we can resolve your complaint within Arshed & Co Solicitors. If not, you may notify your complaint to the Ombudsman. You must contact the Ombudsman within 6 months of the end of our internal procedure. If you would like more information about the Legal Ombudsman, please contact them. Their contact details are as follows:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 a.m. and 5.00 p.m.

Email: enquries@legalombudsman.org.uk

Address: Legal Ombudsman, P.O. Box 6806, Wolverhampton WV1 9WJ